Zoé CLOUD

Un servidor dedicado es la solución ideal para las grandes empresas y sitios web de alto tráfico.

Los servidores dedicados permiten la máxima personalización, configuración, instalación y flexibilidad general.

La solución de Hosting de base de datos permite a su departamento de IT centrarse en aportar valor, en lugar de verse obligado a dedicar la mayor parte de su tiempo al mantenimiento y actualización de su infraestructura tecnológica, con las mismas garantías de seguridad y rendimiento que si la tuviera alojada en su propia empresa.

Aportando un centro de datos de alta disponibilidad, cuyo objetivo es ayudar a cumplir las metas de negocio y obtener agilidad, escalabilidad, velocidad y reducción de costos.

El servicio de Hosting tiene muchos beneficios, entre ellos:

Reducción de costos

Permite reducir costos de infraestructura, que se producen mediante la adquisición de hardware y software, así como costos de mantenimiento, así como el consumo de energía y de enfriamiento.

Mejorar el rendimiento

Gracias a nuestra infraestructura que cuenta con una gran capacidad de recursos, se brinda un mejor desempeño mediante la reducción de tiempos de respuesta de ejecución de procesos.

Seguridad de la información

Zoé IT Customs gestiona las actualizaciones, la seguridad y el respaldo de la base datos, por lo que se puede reducir o el eliminar el riesgo de pérdida de información.

Movilidad

Brindar la posibilidad, en caso de que la empresa crezca y no requiera ubicar sus operaciones en un lugar físico determinado, de manera que el mantenerse en con tacto desde cualquier parte del mundo se convierte en una sencilla tarea que no requiere la inversión en una red o una infraestructura propia.

Requerimientos Técnicos

IntelXeonQuadCore3.3GHz(8threads)

• 1GbpsUplink
• 16GBRAM
• 150GBRAID-1Drives
• 25TBDatatransfer
• Windows Server 2012 (64-bit)
• Microsoft SQL Server Database
• Secured Server with Windows Firewall & IPsec Policy
• Fully Redundant Network with NO Single Point of Failure
• Multiple Layers of Network Security
• Multiple Bandwidth Providers (Above Net, ATT, Comcast, Global Crossing,

Level (3), NTT)

• Backup Power Generator sand HVACU nits.
• 24/7/365ServerMonitoring

 Zoe IT Customs Hosting Security

Physical Security

Hosting is protected from DDoS attack (UDP flood).

Have an extensive custom firewall rule and large mod security rulesets protecting the servers from a variety of forms of attack. Datacenter enable network level flood protection. Datacenters are all highly secure facilities with restricted access.

The data centers are separate from our facilities and only the highest server admins have access to them.

Data Centers are in CyrusOne, the sites did stay up when Hurricane Harvey shut the city down.

Data Protection

Security protocols TLS 1.2 – RDP are supported for the connection.

The access to the data is only using Z0e IT Application

Policies and procedures in place to ensure information is classified with a password protected protection level.

Zoe IT manages updates, security and database backup, so you can reduce or eliminate the risk of information loss. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.

Zoe IT may monitor our systems, including without limitation, to ensure that use is authorized, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security.

Policies and procedures in place to ensure event-logs are created, stored, reviewed, and protected against modification.

Using Antivirus, Widows Defender, Windows Firewall to ensure an effective response to information security incidents or vulnerabilities.

Depending on what information we collect from you and how we collect it, we rely on various grounds for doing processing your information under the GDPR, including the following reasons:

• To administer our contractual relationship, including setting up your requested Services, payments, renewals, and processes.
• Because it is in our legitimate interest to run a successful and efficient business and provide you with the Services and other useful content.
• To fulfill any legal obligations, we may have to collect this information from you; and/or
• Because you have provided your consent for us to do so.

Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you.

Secure Connection

The method of connection between you and the service is TLS 1.2 – RDP

Device Security

We have an Information Security Awareness Program.

We have a password policy in place that includes complexity requirements, change requirements, and reuse limits.

The systems run managed Antivirus and Windows Defender.

Architecture

Architecture Control

Services are Fully Redundant Network with NO Single Point of Failure through clustering.

Hosting service is Fully Redundant Network with NO Single Point of Failure among multiple data centers.

Multiple Bandwidth Providers (AboveNet, ATT, Comcast, Global Crossing, Level (3), NTT)

24/7/365 Server Monitoring.

Network

Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access, or modification.

Secured Server with Windows Firewall & IPsec Policy

Multiple Layers of Network Securit

Multi-tenancy

Data is stored in a multi-tenant architecture.

Data segregation method: Separate Database Server, Separate Application Server, Separate Databases, Different Disk Partition

Disaster Recovery

ZOE IT’s backup service runs once a week and overwrites any of our previous backups. Only one week of backups are kept at a time.

All data will continue to be mirrored to a secondary drive to help protect against data loss in the event of a drive failure.

Only as your request or when agreement finished, we can take backups offsite.

Encryption Algorithm: The supported encryption algorithms are: AES 128, AES 192, AES 256, and Triple DES

Encryptor: A certificate or asymmetric Key.

Server Patching & Maintenance

Should emergency maintenance be necessary or backup purposes on weekend (ZOE IT will notify Client Day and time).

To ensure your server remains secure and running the most updated and secure patches.

Data Management & Retention

During Contract

As a data retention policy ZOE IT’s backup service runs once a week and overwrites any of our previous backups. Only one week of backups are kept at a time. ZOE IT does not maintain backups of dedicated accounts.

All data will continue to be mirrored to a secondary drive to help protect against data loss in the event of a drive failure.

After Exit

UPON TERMINATION OF THE SERVICES FOR ANY REASON, CLIENT CONTENT AND OTHER DATA WILL BE DELETED.

Upon termination of Services by the terms of the agreement, by Client or by ZOE IT, ZOE IT shall provide Client Data to Client in a Backup file (database backup – *.BAK). All Client Data will thereafter be deleted from active file systems and any archived data will be overwritten or purged through normal backup cycles.

Destruction Records & Policy

UPON TERMINATION OF THE SERVICES FOR ANY REASON, CLIENT CONTENT AND OTHER DATA WILL BE DELETED.

No destruction records kept.

Contract

Customer Protection

ZOE IT guarantee the 99.9% uptime guarantee.

Non-disclosure agreements applied before an exchange of information and are the requirements or needs for the protection of information documented and regularly reviewed.

There is a policy in place ensuring customer notification in the event of a network breach.

SLAs

The current monitoring procedure of our iCloud servers consists of the following steps:

• Response time every 30 minutes.
• Once the Failure is detected, review time and analysis 30 minutes.
• In case of persisting the Failure, communicated to the client indicating the situation and the time of solution.
• Once the ruling has been corrected, communicated to the client.
• For maintenance, the notice is at least one week in advance and the process is carried out during non-office hours.
• Times for correction:
• General Orientation (Shared connectivity with various suppliers): Solution time less than 24 working hours.
• System failure (Specific connectivity of the Application Server): Solution time less than 12 working hours.
• Failure in the production system (Related in the specific with the processes within the Application Server): Solution time less than 4 working hours.

Support

Client support services will be available via telephone or ticket during the regular business hours of Monday – Friday, 8:00 a.m.-5:30 p.m., PT.

For off-hours support, you need to ask for and we can send you a specific quote.

Ned a Ticket for our System of Service Orders (Available from our website):  http://www.zoeitcustoms.com/soporte/